Do you have a question?
What are the delivery times?
Delivery times in Canada generally vary between 3 and 7 business days. Once your order has been shipped, you will receive an email with a tracking number to follow its progress.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are secure to protect your information.
How do I choose the right size for my pet?
We recommend that you consult our Size Guide before ordering. It provides detailed instructions on how to measure your pet and choose the most suitable size. If you need any assistance, please feel free to contact us by email.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us by email as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
What are your delivery costs?
Shipping costs depend on the amount of your order. We offer free shipping for orders over a certain amount. Exact costs will be calculated at checkout.
Do you offer returns or exchanges?
Yes, we accept returns and exchanges within 30 days of receiving your order. Items must be unused and in their original packaging. See our [Return Policy](link to return policy) for more details.
Are the products suitable for cats and dogs?
Yes, we offer accessories specifically designed for dogs and cats. Check the description of each product to find out what type of animal it is intended for.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you would like to order in large quantities, please contact us via email to discuss options and preferential rates.
Are the products water resistant and how do I care for them?
Our products are not waterproof, but they are machine washable. However, to ensure better durability, we recommend hand washing. Please note that our products should not be tumble dried.